Overview

The CIS Helpdesk exists to serve the SPU community, specifically in relation to the technologies for academics and instruction, plus the business functions of the University.

Service is offered via phone, internet, email, or in person. HelpDesk staff provide support to SPU faculty, staff, and students for technology resources such as SPU online services, email accounts, campus printing, connecting from home to SPU resources, use of classroom technology, the campus network, and SPU-owned computer equipment.

Features

The HelpDesk is staffed 7:30am - 5:00pm Monday through Friday, with additional hours available during the academic year (Mon-Thurs, 5pm-9pm; and Sat 9am-1pm). 

In addition, the HelpDesk will proactively notify campus if there is a system down unexpectedly and provide updates about when service restoration is expected. 

The HelpDesk also publishes information about how to stay safe online, including a technology blog that addresses current issues, such as phishing schemes or employment scams.  

SPU faculty and staff computers are upgraded on a cyclical basis, and these new machines are configured by the HelpDesk.  Any questions about computer deployments can be directed to the HelpDesk.  

Designed For

The HelpDesk serves SPU students, faculty, and staff.   The HelpDesk can be reached via phone at 206-281-2982 or via help@spu.edu.  

Conference Services guests who need technology assistance should contact Conference Services (conferenceservices@spu.edu, 206-281-2187).

Getting Started

The HelpDesk can be reached via help@spu.edu, (206)281-2982 or you can initiate a HelpDesk Ticket.  

Technical Support and Training

Please see the HelpDesk wiki, here, for a list of specific topics.

Administration and Maintenance

The HelpDesk is comprised of both full-time staff and part-time student workers.