Start of Term Technology Update

Spring has arrived. Classes begin Monday and normally students would be returning to campus. Yet these are not normal times. Despite the challenges, so many have worked so hard to prepare our community to continue carrying out its mission. As we head into Easter weekend I pray that we all find time to pause and reflect so that we begin next week refreshed and ready to support our students.  

CIS Helpdesk Support for Spring Term

The CIS Helpdesk is closed to walk-in support. If you need assistance please submit a ticket, call 206.281.2982, or email The Helpdesk will provide support from 7:30am-5pm M-F. Evening support from 5pm-9pm will be provided Monday through Thursday, from April 13th to May 21st.  This may be revised if there are changes to social distancing guidelines form the state.

Remote Access to Campus

Department File Shares and VPN Access

CIS has completed a proof of concept for new VPN technology and is beginning to roll it out to individual departments. The VPN is needed to access department file shares from off campus as well as some client based applications, such as Raiser's Edge.   

Student Employees Work From Home

CIS is working on a solution to allow remote access to individually designated on-campus desktops, including workstations used by student employees.  If you have student employees for whom this approach will provide needed access to on-campus resources, such as departmental file shares, please have your department head Submit a Help Desk Ticket, including the usernames of the student employees.  We will begin expanded testing the week of April 13th, and hope to work through pending requests shortly thereafter.

This solution is also available to faculty and staff gain access to their Windows desktop device on-campus.  If this kind of remote access would be helpful for you, please Submit a Help Desk Ticket.

Remote Learning


New academic labs are up and running in the cloud. CIS has delivered the following 9 applications, and is working on additional applications.  We have reached out to department chairs to gather information on additional software needs to help us identify, prioritize, and resource applications appropriately as we continue into the quarter.  Access to available applications can be found here: /wiki/spaces/HDOP/pages/34637700

Minitab • Autodesk AutoCAD • Autodesk Revit • ArcGIS •  MATLAB • Multism • Maple • LabView •SketchUp Pro

Faculty Remote-Learning Resources

See the remote learning resources page for information from ETM on engaging students effectively online.  

Student Remote-Learning Resources

Visit Student Remote Learning Resources and Online Campus Resources for helpful links and tools to assist you in this new digital learning environment. For additional support with Canvas, Zoom, Google Docs, and other educational technologies, visit the ETM Student Resources wiki page or review the Student Essentials for Remote Learning Course in Canvas.