To better serve and support the technology needs of the SPU community, CIS is launching a new web portal to submit & track requests and access self-help options. The CIS HelpDesk Portal can be accessed via www.spu.edu/cishelpdesk.
CIS HelpDesk Portal
CIS is excited to launch this new avenue of communication between the HelpDesk and faculty and staff. The portal will allow faculty and staff to easily report, monitor and track technology issues that have been reported to the CIS HelpDesk. From the portal, users can:
Submit requests for technology support and services.
Track and respond to open requests.
Search and view past HelpDesk Portal requests.
Access self-help options from the SPU Wiki.
In addition to the new web portal, the CIS HelpDesk can always be contacted via email, phone, or an in-person visit to Lower Marston Hall. All SPU faculty and staff can log in to the CIS HelpDesk Portal when it launches on July 24, 2019.
Jira Service Desk
The new web portal is part of Jira Service Desk, the CIS HelpDesk's new request tracking & ticketing system. Jira Service Desk allows CIS to improve technology support to campus by:
Improving communication through clear email notifications and the ability to view historical support requests through the portal.
Resolving issues faster through integration with the SPU Wiki as a self-help option.
Increasing visibility of ongoing issues via integration with Jira, CIS's task and project management tool.
Jira (task and project tracking) and Jira Service Desk (service desk tracking) are tools that are available for any faculty or staff on campus to adopt and use for their departmental operations. To learn more and try these tools for yourself, contact the CIS Business Systems Team via Email.