{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Type a short description of the issue or what this article addresses in this section."}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{},"macroMetadata":{"macroId":{"value":"3eedae9e-3840-48ad-85bb-579fd6d17a42"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}}}}],"version":1}}}}]}]},{"type":"paragraph","content":[{"text":"The SPU IT Support customer portal using Jira Service Desk allows you to submit requests to IT Support. Using the customer portal to create requests will allow IT Support to start working on your request as soon as possible.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steps","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Use this section to type instructions or detailed paragraphs about the issue or topic at hand. "}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Visit ","type":"text","marks":[{"type":"strong"}]},{"text":"spu.edu/cishelpdesk","type":"text","marks":[{"type":"textColor","attrs":{"color":"#993300"}},{"type":"strong"},{"type":"link","attrs":{"href":"https://spu.edu/cishelpdesk"}}]},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Once in the SPU IT Support customer portal, ","type":"text"},{"text":"search","type":"text","marks":[{"type":"strong"}]},{"text":" for your issue or ","type":"text"},{"text":"select","type":"text","marks":[{"type":"strong"}]},{"text":" a request type from the list","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":1280,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1280,"id":"5369312a-8161-4f30-9d92-2c8429f695be","collection":"contentId-36571481","type":"file","height":693}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Fill","type":"text","marks":[{"type":"strong"}]},{"text":" in the details of your request and ","type":"text"},{"text":"click","type":"text","marks":[{"type":"strong"}]},{"text":" create","type":"text","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":554,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":554,"alt":"ac2b04c5-a446-4136-9d2a-659da19f3519.png","id":"7a6e8833-75de-4b88-8159-3946cde35185","collection":"contentId-36571481","type":"file","height":300}}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

To learn more about interacting with your ticket, visit

To find your request later, follow the steps in

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How to Create a Request

Overview

Steps

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