Outlook for Mac - Open a Shared Mailbox

Owned by Former user (Deleted)
Last updated: Nov 24, 2014 by Karen Park

In order to access a shared mailbox for which you are a viewer or editor in Outlook for Mac, follow the steps below.

Steps:

  1. With the Outlook window open, navigate to the "Outlook" drop-down menu on the option bar (upper left-hand corner of the screen).  Select "Preferences" from the drop-down menu.
  2. In the preferences window, select "Accounts".
  3. Select the account on the left that has permissions to access the shared mailbox, then click "Advanced".
  4. Navigate to the "Delegates" tab.
  5. Under the "People I am a Delegate For" section click the small plus (+) button.
  6. In order to find the correct mailbox to place in the "Add Mailbox" field, 1 of 2 methods can be used:
    • (Easier) Type in the actual email address of the shared mailbox (i.e. hdstudent@spu.edu) and then click "OK".
    • Type in the name of the shared mailbox starting with an asterisk (i.e. *HD Student) and then click "OK".
  7. Verify that the account appears on the left side of the Outlook window.