Teams Calling - Common Tasks

Owned by Former user (Deleted)
Last updated: Mar 18, 2021 by Lim, James

Overview

This article will guide you on some common tasks and procedures related to Teams Calling. Use the table of contents to the right to jump to specific sections.

For information on how to make a call in Teams Calling, look at our Quick Start Guide.

For guidance on advanced tasks and procedures in Microsoft Teams, refer to the following pages in Microsoft's documentation.

Table of Contents

Calling Basics

Use the following links to learn how to operating basic functions in Teams Calling.

Set up & Use voicemail

To change your voicemail settings, click your profile picture, then  Settings  >  Calls. 

In the  Voicemail  section, click  Configure voicemail. Here you can:

  • Record a greeting
  • Set voicemail answer rules
  • Set greeting language
  • Create custom voicemail and Out of Office text-to-speech greetings
  • Set when to use Out of Office greetings

To check your voicemail, choose  Calls   Calls button  >  Voicemail .

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select  More options   Select to see more options  >  Call back. You’ll be able to check the status of anyone with a Teams account to see if they’re available for a call.

Call Queue Status

  1. From the Teams App, click on your Profile Picture on the top-right corner of the app.
  2. Click on Settings.
  3. Click on Calls.
  4. Scroll to the bottom of the call settings page. You will see a list of the call queues that you are a member of and can turn each one on or off individually. 

Managing Call Settings in Teams

You can control the settings for your own phone number in Teams. Click here to learn more.

Call Forwarding

Forward calls to individuals within SPU or external 10-digit phone numbers. Click here to learn more.

Call Delegates

Add other SPU employees as delegates and grant them permissions to make or receive calls on your behalf. Click here to learn more.

Call Parking

Call parking allow a user the ability to put a call on hold and let someone else in their department pick up that call. Click here to learn more.

Call parking can be enabled by CIS for a department. If you want this feature for your department, contact the CIS Help Desk at help@spu.edu.