If the issue persists in a different browser, after adding trusted SPU sites, or after clearing cache/reset - the problem may be caused by a resource being temporarily down (check hereto check), an issue with your account for that resource, or your internet speed being impacted. Please contact the CIS HelpDesk for assistance (206.281.2982,email@example.com,Submit a Ticket).
CIS HelpDesk and ETM cannot directly assist with issues related to home WiFi performance issues. The suggestions listed in this section are actions you can take that may help address these issues.
Below are potential causes of slow internet performance:
Your home Internet Service Provider (ISP) service speed
Your ISP's network
The websites you're trying to access
Other people using the same WiFi
Follow the below steps to diagnose and improve performance issues:
Complete a speed test and compare the results to what your ISP states they should be.
Take inventory of internet usage on your household.
Are there other people on the same WiFi streaming music/videos or gaming online? If possible, have them pause and run the speed test again.
If there is improvement, consider coordinating internet usage in your household to allow you to take advantage of the fastest speed available.
Disconnect devices that do not need to be connected to the internet.
Example: Taking your cell phone off WiFi while attending class via your laptop.
Move closer to your router and run the speed test again.
If there is improvement, there could be issues with coverage and you may need to work closer to the router.
Virtual Classes and Meetings
It is highly recommended all students complete the self-paced course "Student Essentials for Remote Learning." This course is accessible in all students' Canvas site and is a tutorial designed to help you prepare for successful remote learning at SPU.
When taking an exam or participating in a webinar, plan to do so in a place you've used before for online classes.
If you have specific issues using your Panopto account, first ensure Panopto is added as a trusted site, and work with your professor to resolve them. Your professor will connect with ETM or CIS as needed.
Your professor(s) may require exams in Canvas to be proctored using Respondus.
If your professor requires Respondus Monitor to be used, ensure that you have a functioning webcam on your computer.