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CallXpress has been known to cause Outlook to freeze and sometimes crash. Sometimes, computers will either have two different versions of AVST's CallXpress Outlook plugin, or a corrupted installation of a single version of the add-in. When two versions of CallXpress are present, two entries will show in Programs and Features: "AT_OutlookAddin" and "AVST CallXpress add-in for Microsoft Outlook". 

Steps

  1. File->Options -> Add-ins. 
  2. Select COM Add-ins and click Go... at the bottom. 
  3. Remove all forms, such as Fax Form, etc...
  4. Open Programs and Features.
  5. Remove all forms and traces of CallXpress.
  6. Restart Outlook.

You should now be able to listen to voicemail messages via VLC Player on your computer.

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