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Note

If you need help with Respondus Browser Lockdown or Monitor, go to the Respondus LockDown Browser & Monitor and FAQ's about LockDown Browser pages.


How do I view all participants

Canvas Questions

How do I navigate through Canvas?

View the navigating Canvas web pages for more information: Dashboard & Global Navigation

How do I submit my assignment?

Submit an assignment

How do I take a quiz in Canvas?

Take an online quiz

How do I get my assignment feedback and grade?

What should I do if I have problems accessing my course?

If you have problems accessing your course or specific parts of your course, please do the following:

  1. Check the Tips and Troubleshooting for Students wiki page.  This helps to make sure your computer or mobile device isn't having an issue.
  2. Contact your instructor - it may be that the content isn't available yet or they haven't published something.  
  3. Use the Help Menu (question) in Canvas to submit a ticket.  SPU staff will follow up to help resolve your issue.

Zoom Questions

How do I join a Zoom meeting?

Please follow the link Join a Zoom meeting

Do I need to install Zoom?

You do not have to have a Zoom account to attend a Zoom meeting or interview. However, some instructors may have set up meetings to only be available to SPU users.

You will be prompted to download the software, once you have clicked on the link that you have been provided. You may also wish to create an account, but that is not required to participate in a Zoom meeting.If you are prompted to login you may log in via the SSO option which will prompt you for your SPU account credentials. 

Please see the System Requirements at the following URL to ensure that you are ready to go: How to get started!

How do I

join a Zoom meeting?

Join a Zoom Test Meeting (found by clicking here) to confirm your computer or device's capabilities. 

  • In your test meeting, practice using the Zoom features listed below under "Views to Choose From" and "The Zoom Menu."
  • Contact SPU's  CIS  Help Desk! to resolve any technical issues if your test meeting fails.

Please follow the link Join a Zoom meeting

Do users joining a meeting need to

download

the

Zoom

client

?

We recommend using the desktop client for the best in-meeting experience, it is not required to join a meeting as you can join directly from a browser. Optionally, meeting hosts can choose to make it easier for participants to join from your browser by enabling “Join from your browser” option on their meeting settings.

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Does enabling Join Before Host allow meeting participants to start without the host actually being present?

Meeting participants will be able to talk, but the host is required for many meeting controls, such as screen-sharing and recording. See Join Before Host for more details.

Your instructor may also require you to download and be logged into the client. 

There are also versions of Zoom for mobile devices. Their functionality may be slightly different.

Why do I see the message "Please wait the host will let you in soon"  after joining a meeting?

The Waiting Room feature allows the meeting host to control when a participant joins the meeting. The meeting host can admit attendees one-by-one or hold all attendees in the waiting room and admit them all at once.  

Do I have to turn my mic and camera on?

This depends on your class instructor.  If you have trouble with either, see the Tips and Troubleshooting for Students wiki page and contact the CIS HelpDesk for support at 206-281-2982 or help@spu.edu. 

How can I see who else is in the Zoom meeting?

Find out who else is in the meeting by clicking Participants. Participants can react through various meeting reactions. Use Gallery view feature to view thumbnails of all participants.

How do I share my screen?

Zoom allows for screen sharing on desktop, tablet and mobile devices running Zoom. The host and attendee can screen share by clicking on the Share Screen icon located in your meeting tool bar.  The meeting host can prevent screen-sharing. Select the screen you want to share. 

Follow the link for more information on screen sharing Zoom Screen share.

How can

Can I share my smart phone screen and annotate during a meeting?

If you have an iOS or Android device, you can launch the meeting from the mobile app, and share your phone screen. You can also share your screen through the Zoom desktop application often used for annotating using a touch screen device.

How do

Can I record a class meeting?

The host must record the meeting or grant a participant the ability to record.  To

Generally, there are FERPA regulations regarding class recordings. Talk with your instructor if you want to have a recording of the session. You may not share the any recording outside of the class.

If you're hosting your own meeting,  you can start recording a meeting

,

and click the Record icon on the Zoom toolbar.

You

can record your Zoom meeting or webinar locally to your computer.Can I host

may only record locally and then upload your recording to a service like Panopto or YouTube afterwards.

Should I join a Zoom meeting from a public location?

Public spaces with free-WiFi may have unreliable connectivity and are inherently less secure than your personal WiFi. Be mindful of personal data, or information you share within a public space

.

Can I record to the cloud?

No, but you can record locally

.

Will Zoom work internationally?

Yes, Zoom works globally.

Can I join on multiple devices?

You can be signed

in to

into Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device.

 

How can I join a breakout room?

The host will need to invite you to join the breakout room. Click Join. If you choose Later, you can join by clicking the Join Breakout Room option in your meeting controls. Click Join breakout room. You will have access to full controls similar to the meeting.

How can i quickly communicate with other students?

You can use Zoom chat. In your controls at the bottom window, click Chat. If you are on a mobile device, tap Participants, then Chat. The chat window will open on the right side of your screen if you are not in full screen mode.You can type your message into the chat window and press Enter to send your message.

Is the zoom toolbar still accessible when an instructors shares a PowerPoint slide show ?

The toolbar is always accessible but if you don’t set it to always show control bar, it will disappear/hide and you will need to locate again.

My video is choppy or laggy

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected:

  • Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech

  • Try to connect directly via Wired (if your internet router has wired ports)

  • Try bringing your computer or mobile device closer to the WiFi router 

  • We recommend using secure Wifi connection for your classes!

Is it necessary to put my camera on?

Depends on your class instructor instructions and your internet bandwidth.

Do I need to

If you join on multiple devices you may need to mute and/or turn off your sound on one device to prevent feedback.

Can meeting participant annotate in a shared screen?

Yes, you can use annotate as a participant in your meeting. Example: When your faculty asks you to mark or write something on the screen you can use this feature. Click Here! to learn more about this.

What should I do if I have problems with Zoom? 

If you have trouble with Zoom, see the CIS HelpDesk's Tips and Troubleshooting for Students or contact the CIS HelpDesk for support at 206-281-2982 or help@spu.edu. 

Panopto Questions

Do I need to install Panopto?

You only need to install Panopto recording client if you have an assignment or project to create a video presentation. You may want to use other tools to create your presentation, and if that's the case, then you may not need to install the recording client at all.  Instead, you can use the web interface to upload your video file and follow the instructions on the Submitting a Video (Panopto) Assignment in Canvas page to submit your video.

How do I install Panopto?

From a Personal Computer, the software may be downloaded by logging directly into Panopto at spu.hosted.panopto.com. You can also upload existing video and create new video with Panopto mobile app.

Learn

To learn more about Panopto Click here!

How do

Do I need to log in the Panopto?

To view recordings in your class, no. These should always be linked into your Canvas course. You only need to log into Panopto if you want to edit your video, modify permissions, or add captions to your video.

Go to: spu.hosted.panopto.com. You can log

in Yes, you can record your Powerpoint presentation in Panopto.

into Panopto with your SPU credentials. 

Can I record my power point presentation in Panopto?

Why aren't the video quizzes showing up when I watch videos?

If you do not see the video polls and your instructor has indicated there are questions during the video, click the arrow in the lower right-hand corner to watch the video in Panopto. Then check the upper right-hand corner to make sure you are signed in .

How do I record my PowerPoint in Panopto?

Click here! to learn more about

Powerpoint

PowerPoint recording.

Can

How do I edit my Panopto

video

videos?

Yes

If you made your own videos, you can edit

Panopto videos.

them directly in the web editor. Follow this link for instructions: Editing Panopto videos

How to Find and View Panopto Recordings in Canvas?

Log in to Canvas and find your course that has been configured with Panopto. In the left-hand navigation pane, it may be called Panopto Video.

A new page will load and your Panopto videos will be available for viewing. Click Here! for more information

Infotitle

.

Why can't others access or view my Panopto video assignment uploaded via canvas?

Make sure you have properly submitted your video assignment per the instructions on our Submitting a Video (Panopto) Assignment in Canvas page. If you need to share your video beyond the classroom, you can do so on the video or folder of videos by going to Sharing and choosing the most appropriate option. 


Note
Please note, if you choose Anyone at your organization, it will show up in the Shared with You video section for all other SPU individuals.


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What should I do if I have problems with Panopto?

If you have trouble with Panopto, see the CIS HelpDesk's Tips and Troubleshooting for Students or contact the CIS HelpDesk for support at 206-281-2982 or help@spu.edu. 





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Questions or Assistance? 

Contact the Library Front Desk which is located on the Main Level of the Ames Library at Seattle Pacific University.

206-281-2228

| 


circ@spu.edu

 | 


spu.edu/library

Technical Help?

If you need technical help, view the Tips and Troubleshooting for Students wiki page or submit a ticket.


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How do I log in Panopto?