The multi-function printers deployed around campus occasionally experience paper jams. These need to be cleared carefully to avoid damaging the printer.
Steps
- Check if the screen indicates where the paper jam is located
- Check the common locations where paper jams occur. These can be seen in the gallery below.
- If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing
- If there is no visible paper jam, yet the MFP still displays the "paper jam" message, please call the HelpDesk at (206) 281-2982.
To avoid damaging the MFP's, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam.
Common Paper Jam Locations |
|---|
| There are no images attached to this page. |
Related articles