{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Type a short description of the issue or what this article addresses in this section."}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{},"macroMetadata":{"macroId":{"value":"aa846928-08b8-447e-8a1f-5d48022426f4"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}}}}],"version":1}}}}]}]},{"type":"paragraph","content":[{"text":"If you have just created a request or have a closed request that you'd like to refer back to, you can search for it by following the steps below.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steps","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Use this section to type instructions or detailed paragraphs about the issue or topic at hand. "}}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Visit","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"spu.edu/cishelpdesk","type":"text","marks":[{"type":"textColor","attrs":{"color":"#800000"}},{"type":"strong"},{"type":"link","attrs":{"href":"https://spu.edu/cishelpdesk"}}]},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click","type":"text","marks":[{"type":"strong"}]},{"text":" on the ","type":"text"},{"text":"Requests","type":"text","marks":[{"type":"em"}]},{"text":" in the top right corner","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":1322,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1919,"alt":"image-20240319-175222.png","id":"3d3367a5-844e-408d-a2f0-dfa1dbc00125","collection":"contentId-36571447","type":"file","height":924}}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choose","type":"text","marks":[{"type":"strong"}]},{"text":" either ","type":"text"},{"text":"Created by me","type":"text","marks":[{"type":"em"}]},{"text":" or ","type":"text"},{"text":"All","type":"text","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Both options lead to the same page with different filters

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Both options lead to the same page with different filters","type":"text"}]}]}],"version":1},"reason":"An info macro in a list item can't be created or edited in the new editor."}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Set","type":"text","marks":[{"type":"strong"}]},{"text":" filters for ","type":"text"},{"text":"Status, Creator","type":"text","marks":[{"type":"em"}]},{"text":" and ","type":"text"},{"text":"Type","type":"text","marks":[{"type":"em"}]},{"text":" or search text to find requests","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":231,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":231,"alt":"Requests.png","id":"9dc1ad49-e0ea-4595-b149-44a0eaabfab4","collection":"contentId-36571447","type":"file","height":154}}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

If you would like to see how to interact with a request, please continue to .

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"If you would like to see how to interact with a request, please continue to ","type":"text"},{"text":"How to interact with a Request","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/spaces/HKB/pages/36571452"}},{"type":"strong"},{"type":"textColor","attrs":{"color":"#800000"}}]},{"text":".","type":"text"}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Related articles","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Related articles appear here based on the labels you select. Click to edit the macro and add or change labels."}}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"contentbylabel","parameters":{"macroParams":{"showLabels":{"value":"false"},"max":{"value":"5"},"spaces":{"value":"HKB"},"showSpace":{"value":"false"},"sort":{"value":"modified"},"reverse":{"value":"true"},"type":{"value":"page"},"cql":{"value":"label in ( \"jsd\" , \"jiraservicedesk\" ) and type = \"page\" and space = \"HKB\""},"labels":{"value":"template"}},"macroMetadata":{"macroId":{"value":"58d2987c-a74c-44df-b897-5942997fc06a"},"schemaVersion":{"value":"4"},"title":"Filter by label (Content by label)"}},"localId":"c634cf1f-19cb-40a0-aa3d-0b08672903a7"}},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}],"version":1}

How to Find Requests

Overview

Steps

Related articles

Related content