Technical Support

The CIS HelpDesk

The Computer and Information Systems Helpdesk exists to serve the SPU community, specifically in relation to the technologies for academics and instruction, plus the business functions of the university.  We offer help services accessible via phone, Internet, email, or in person. The Help Desk provides support to SPU faculty, staff, and students for technology resources like  SPU Online services, email accounts, campus printing, connecting from home to the SPU resources, use of classroom technology, the campus network, and SPU owned computer equipment. Visit the CIS HelpDesk for our online, web-based content.

HelpDesk Knowledge-base

Search CIS Help Pages

CIS staff maintain an online knowledge base to answer your most common questions, like how to setup your email, get connected to university wifi, etc.  Use the search box above to find answers to your questions or browse the knowledge-base to learn more about CIS support services.

Online Support

Having a problem?  Submit a support request through Jira Service Desk, CIS's online support system.

In Person Support

In person support is available at the CIS HelpDesk in Lower Marston Hall (Campus Map). Walk-in and phone support are available during posted hours.

Urgent After-Hours Support

To report an urgent technical problem during CIS non-business hours, contact SPU Campus Security at 206-281-2922. Security officers are available to handle your call and forward pertinent information to the appropriate CIS technician.