Making a call

Turn a chat into a call

With one click, you can make any chat into a call in Teams. When you're in a chat, select Video call  or Audio call in the upper-right corner of the app. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.

Hover over someone's profile picture

At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.

Dial a phone number

To dial a number from Teams, go to Calls and then enter the number of the person you want to reach by using the dial pad. Then click Call . 

Change your default mic and speaker

To select the mic, speaker, and camera you want Teams to use for calls and meetings, click your profile picture at the top of Teams, then Settings > Devices. 

Under Audio devices, pick the speaker and mic you want Teams to use by default. 

Call functions

Change audio settings

Select More actions    > Device Settings.  Under Audio devices, pick the speaker and mic you want Teams to use.

Place a call on hold 

Select More actions    > Hold. You can continue your call by clicking Resume.

Transfer a call

Select More options    > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. Alternatively, you can dial a number. To finish, select Transfer. 

Consult then transfer 

If you want to check in with someone before you transfer a call to them,  select More options    > Consult then transfer. 

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them, or consult with them over chat. When you're ready, select Transfer.

Voicemail & out of office

Access your voicemail

To check your voicemail, choose Calls  > Voicemail.

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select More options  > Call back. You’ll be able to check the status of anyone with a Teams account to see if they’re available for a call.

Adjust your voicemail settings

To change your voicemail settings, click your profile picture, then Settings > Calls. 

In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings. 

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.