{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Overview","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Type a short description of the issue or what this article addresses in this section."}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{},"macroMetadata":{"macroId":{"value":"3eedae9e-3840-48ad-85bb-579fd6d17a42"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}}}}],"version":1}}}}]}]},{"type":"paragraph","content":[{"text":"The new CIS HelpDesk customer portal using Jira Service Desk allows you to submit requests to the CIS HelpDesk. Using the customer portal to create requests will allow the CIS HelpDesk to start working on your request as soon as possible.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steps","type":"text"}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"Use this section to type instructions or detailed paragraphs about the issue or topic at hand. "}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Visit ","type":"text","marks":[{"type":"strong"}]},{"text":"spu.edu/cishelpdesk","type":"text","marks":[{"type":"textColor","attrs":{"color":"#993300"}},{"type":"strong"},{"type":"link","attrs":{"href":"https://spu.edu/cishelpdesk"}}]},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Once in the CIS HelpDesk customer portal, ","type":"text"},{"text":"search","type":"text","marks":[{"type":"strong"}]},{"text":" for your issue or ","type":"text"},{"text":"select","type":"text","marks":[{"type":"strong"}]},{"text":" a request type from the list","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":1280,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1280,"id":"5369312a-8161-4f30-9d92-2c8429f695be","collection":"contentId-36571481","type":"file","height":693}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Fill","type":"text","marks":[{"type":"strong"}]},{"text":" in the details of your request and ","type":"text"},{"text":"click","type":"text","marks":[{"type":"strong"}]},{"text":" create","type":"text","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":554,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":554,"alt":"ac2b04c5-a446-4136-9d2a-659da19f3519.png","id":"7a6e8833-75de-4b88-8159-3946cde35185","collection":"contentId-36571481","type":"file","height":300}}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

To learn more about interacting with your ticket, visit

To find your request later, follow the steps in

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How to Create a Request

Overview

Steps

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