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Q. What do I do if I find an incorrect charge on my account?
A. Contact the supplier. If it’s not resolved, contact US Bank at 1-800-344-5696. If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator at pcard@spu.edu
Q. What do I do if I encounter fraud on my account?
A. If you encounter fraud on your account, please complete the following steps:
Inform US Bank at 1-800-344-5696 as soon as possible
Contact the Finance office at pcard@spu.edu
Please note: US Bank also sends fraud alert notifications to the SPU Accounts Payable (AP) office. If AP receives a fraud alert, they will directly contact the cardholder
Q. What do I do if I lose a receipt that needs to be submitted to Finance?
A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval.
Q. What do I do if I make a personal payment using my card by mistake?
A. If you accidently make a personal payment using your card, then please complete the following:
Inform your Budget Manager / Supervisor as soon as possible
Code the transaction to Account 71201 General Supplies. The transaction will be reversed from impacting your department’s budget once the personal payment is received
You will need to repay the money via check to the Finance office
Q. What do I do with my P-Card if I leave the organization?
A. Send an email to pcard@spu.edu to cancel your card
You can either destroy your card or hand it over to Finance who will destroy it on your behalf