- Identify the jack number on the face plate that you would like activated. In the example here, jack numbers are 113-3, 113-4 and 113-5.
- Contact the CIS Help Desk at help@spu.edu and submit the following information:
- your name
- residence hall
- room number
- jack number on faceplate to activate (one per student)
- description of device being connected (desktop computer, smart TV, phone, etc.)
- provide a brief explanation as to why a wired connection is necessary
| Note |
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| title | These steps cannot take place out of order |
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| - Your request will be handled during normal business hours. Generally, we try to perform activations within 5 business days, though response times vary depending on request volume and time of year.
- A CIS Network Technician will contact you with an appointment time. If you are not available during that time we will go into your room to activate the jack, accompanied by a campus security officer.
- PLEASE NOTE: Once your jack is activated you will need to REGISTER that device before the connection will work.
- If at anytime during the year you no longer need the active jack, please email help@spu.edu and we will turn it back off.
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