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Overview

This article will guide you on some common tasks and procedures related to Teams Calling. Use the table of contents to the right to jump to specific sections.

For information on how to make a call in Teams Calling, look at our Quick Start Guide.

Use the table of contents to the right to jump to specific sectionsFor guidance on advanced tasks and procedures in Microsoft Teams, refer to the following pages in Microsoft's documentation.


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titleTable of Contents

Table of Contents
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Making Calls

There are several ways to initiate a call from Teams, depending on who you are attempting to call. 

  • Internal Calls: Calls between current SPU students and/or employees are routed via Teams as audio or video calls. Internal calls are available to all current SPU students and employees.
  • External Calls: Calls between SPU campus phone numbers and external phone numbers are routed via Teams Calling. Full-time employees with campus phone numbers can use the Teams App to accept calls to their campus phone number and make calls from their campus phone number. For student employee use of campus phone numbers, click here. 
  • Department Calling: Calls to departments should be routed like an external call; using the department's full 10-digit phone number.
Note
titleDo Not Dial Extensions

Extensions (x2982) do not work in Teams Calling. When dialing a number, always use the full 10-digit number.

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Calling Individuals Within SPU (Internal Calls)

With one click, you can make any chat into a call in Teams. To make an internal call:

  1. Select an existing chat.

  2. ClickVideo call  Video call buttonImage Removed  or Audio call  Calls buttonImage Removed in the upper-right corner of the app.

  3. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.

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If you do not have an existing chat with someone:

  1. Use the search bar at the top of the app to search for any current student or employee at SPU.

  2. Click on their name and select Video call  Video call buttonImage Removed  or  Audio call  Calls buttonImage Removedin the upper-right corner of the app.

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At any time, you can mouse over a profile picture and you will see options to make a video Video call buttonImage Removed or an audio-only Calls buttonImage Removed call to that person. Choose one of those options and your call will begin.

Calling Outside SPU (External Calls)

To dial an external number from Teams:

  1. Go to  Calls  Calls buttonImage Removed.

  2. Enter the number of the person you want to reach by using the dial pad.

  3. Then click  Call  Calls buttonImage Removed.

Calls using the dial pad will use your SPU campus phone number.

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If you do not see a dial pad:

  • You may not have a campus phone number assigned to you. If you need one you and your supervisor should contact the CIS Help Desk at help@spu.edu. 

  • If you do have a phone number assigned to you, contact the CIS Help Desk at help@spu.edu for technical assistance.

Calling Departments Within SPU

To connect with a department like CIS you will need to dial the full number, not just the extension. To dial a number from Teams, go to  Calls  Calls buttonImage Removedand then enter the number of the department you want to reach by using the dial pad. Then click  Call  Calls buttonImage Removed.

Physical Phones

Physical button layout

Column

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Column
  1. Hold
  2. Transfer
  3. Redial
  4. Volume rocker
  5. Dialpad
  6. Headset
  7. Mute
  8. Teams
  9. Speackerphone
Touchscreen Interface

Table of Contents

Calling Basics

Use the following links to learn how to operating basic functions in Teams Calling.

Set up & Use voicemail

To change your voicemail settings, click your profile picture, then  Settings  >  Calls. 

In the  Voicemail  section, click  Configure voicemail. Here you can:

  • Record a greeting
  • Set voicemail answer rules
  • Set greeting language
  • Create custom voicemail and Out of Office text-to-speech greetings
  • Set when to use Out of Office greetings

To check your voicemail, choose  Calls   Calls button  >  Voicemail .

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select  More options   Select to see more options  >  Call back. You’ll be able to check the status of anyone with a Teams account to see if they’re available for a call.

Call Queue Status

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Teams Calling - Auto Attendants & Call Queues
Teams Calling - Auto Attendants & Call Queues
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Managing Call Settings in Teams

You can control the settings for your own phone number in Teams. Click here to learn more.

Call Forwarding

Forward calls to individuals within SPU or external 10-digit phone numbers. Click here to learn more.

Call Delegates

Add other SPU employees as delegates and grant them permissions to make or receive calls on your behalf. Click here to learn more.

Call Parking

Call parking allow a user the ability to put a call on hold and let someone else in their department pick up that call. Click here to learn more.

Call parking can be enabled by CIS for a department. If you want this feature for your department, contact the CIS Help Desk at help@spu.edu.