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CallXpress has been known to cause After Unified Messaging for Voicemail has been setup, sometimes the CallXpress client (no longer used) has to caused Outlook to freeze and sometimes crash . Sometimes, computers will either have two different versions of AVST's CallXpress Outlook plugin, or a corrupted installation of a single version of the add-in. When two versions of CallXpress are present, two entries will show in Programs and Features: "AT_OutlookAddin" and "AVST CallXpress add-in for Microsoft Outlook".
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or give an error message stating an Object Cannot be found. To fix this issue, follow the steps below to remove any remaining traces of the CallXpress client.
Steps
- File->Options -> Add-ins.
- Select COM Add-ins and click "Go..." at the bottom bottom.
- Remove all traces of anything CallXpress - if there are problems, run Outlook.exe as administrator and try again forms, such as Fax Form, etc...
- Open Programs and Features Features.
- Remove all forms and traces of anything CallXpress from Programs and Features list .
- Restart Outlook - it should respond much faster and work normally.
You should now be able to listen to voicemail messages via VLC Player on your computer.
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