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Overview

This article will guide you on some common tasks and procedures related to Teams Calling. For information on how to make a call in Teams Calling, look at our Quick Start Guide.

Use the table of contents to the right to jump to specific sections.



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titleTable of Contents

Table of Contents
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Making Calls

There are several ways to initiate a call from Teams, depending on who you are attempting to call. 

  • Internal Calls: Calls between current SPU students and/or employees are routed via Teams as audio or video calls. Internal calls are available to all current SPU students and employees.
  • External Calls: Calls between SPU campus phone numbers and external phone numbers are routed via Teams Calling. Full-time employees with campus phone numbers can use the Teams App to accept calls to their campus phone number and make calls from their campus phone number. For student employee use of campus phone numbers, click here. 
  • Department Calling: Calls to departments should be routed like an external call; using the department's full 10-digit phone number.
Note
titleDo Not Dial Extensions

Extensions (x2982) do not work in Teams Calling. When dialing a number, always use the full 10-digit number.


Excerpt

Calling Individuals Within SPU (Internal Calls)

With one click, you can make any chat into a call in Teams. To make an internal call:

  1. Select an existing chat.

  2. ClickVideo call  Video call button  or Audio call  Calls button in the upper-right corner of the app.

  3. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.

If you do not have an existing chat with someone:

  1. Use the search bar at the top of the app to search for any current student or employee at SPU.

  2. Click on their name and select Video call  Video call button  or  Audio call  Calls buttonin the upper-right corner of the app.

At any time, you can mouse over a profile picture and you will see options to make a video Video call button or an audio-only Calls button call to that person. Choose one of those options and your call will begin.

Calling Outside SPU (External Calls)

To dial an external number from Teams:

  1. Go to  Calls  Calls button.

  2. Enter the number of the person you want to reach by using the dial pad.

  3. Then click  Call  Calls button.

Calls using the dial pad will use your SPU campus phone number.

If you do not see a dial pad:

  • You may not have a campus phone number assigned to you. If you need one you and your supervisor should contact the CIS Help Desk at help@spu.edu. 

  • If you do have a phone number assigned to you, contact the CIS Help Desk at help@spu.edu for technical assistance.

Calling Departments Within SPU

To connect with a department like CIS you will need to dial the full number, not just the extension. To dial a number from Teams, go to  Calls  Calls buttonand then enter the number of the department you want to reach by using the dial pad. Then click  Call  Calls button.

Physical Phones

Physical button layout

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Column
  1. Hold
  2. Transfer
  3. Redial
  4. Volume rocker
  5. Dialpad
  6. Headset
  7. Mute
  8. Teams
  9. Speackerphone
Touchscreen Interface

Table of Contents

Set up & Use voicemail

To change your voicemail settings, click your profile picture, then  Settings  >  Calls. 

In the  Voicemail  section, click  Configure voicemail. Here you can:

  • Record a greeting
  • Set voicemail answer rules
  • Set greeting language
  • Create custom voicemail and Out of Office text-to-speech greetings
  • Set when to use Out of Office greetings

To check your voicemail, choose  Calls   Calls button  >  Voicemail .

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select  More options   Select to see more options  >  Call back. You’ll be able to check the status of anyone with a Teams account to see if they’re available for a call.

Call Queue Status

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Teams Calling - Auto Attendants & Call Queues
Teams Calling - Auto Attendants & Call Queues