CallXpress has been known to cause Outlook to freeze and sometimes crash. Sometimes, computers will either have two different versions of AVST's CallXpress Outlook plugin, or a corrupted installation of a single version of the add-in. When two versions of CallXpress are present, two entries will show in Programs and Features: "AT_OutlookAddin" and "AVST CallXpress add-in for Microsoft Outlook".
Steps
- File->Options -> Add-ins.
- Select COM Add-ins and click Go... at the bottom.
- Remove all forms, such as Fax Form, etc...
- Open Programs and Features.
- Remove all forms and traces of CallXpress.
- Restart Outlook.
You should now be able to listen to voicemail messages via VLC Player on your computer.
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