CallXpress has been known to cause Outlook to freeze and sometimes crash. Sometimes, computers will either have two different versions of AVST's CallXpress Outlook plugin, or a corrupted installation of a single version of the add-in. When two versions of CallXpress are present, two entries will show in Programs and Features: "AT_OutlookAddin" and "AVST CallXpress add-in for Microsoft Outlook".
- File->Options, Choose ">Options -> Add-ins" on the left Choose .
- Select COM Add-ins and click "Go..." at the bottom bottom.
- Remove all traces of anything CallXpress - if there are problems, run Outlook.exe as administrator and try again forms, such as Fax Form, etc...
- Open Programs and Features Features.
- Remove all forms and traces of anything CallXpress from Programs and Features list .
- Restart Outlook - it should respond much faster and work normally.
You should now be able to listen to voicemail messages via VLC Player on your computer.