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Frequently Asked Questions
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| title | Q. What do I do if I find an incorrect charge on my account? |
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A. Contact the supplier. If it’s not resolved, contact US Bank at 1-800-344-5696. If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator at pcard@spu.edu |
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| title | Q. What do I do if I lose a receipt that needs to be submitted to Finance? |
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A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval. |
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| title | Q. What do I do if I make a personal payment using my card by mistake? |
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A. If you accidently make a personal payment using your card, then please complete the following: Inform your Budget Manager / Supervisor as soon as possible Code the transaction to Account 71201 General Supplies. The transaction will be reversed from impacting your department’s budget once the personal payment is receivedYou will need to repay the money via check to the Finance office When submitting reimbursement by cash, check or card to the University due to accidental misuse of a P-Card: Provide the name and SPU ID of the P-Card holder in the “Payment from/for” line Check box “This is a Refund/Reimbursement” Match the FOAA to the P-Card expenditure on your P-Card reclass Count cash, check and card payments separately and provide the totals on their respective lines Provide any information about purchases on the “Description” line Note - contact Finance if you prefer to repay an accidental misuse of a P-Card via card. Finance can take payment via Square; associated fees will be passed on to the user.
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| title | Q. What do I do with my P-Card if I leave the organization? |
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A. Send an email to pcard@spu.edu to cancel your card You can either destroy your card or hand it over to Finance who will destroy it on your behalf |
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