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titleQ. What do I do if I find an incorrect charge on my account?

A. Contact the supplier. If it’s not resolved, contact US Bank at 1-800-344-5696. If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator at pcard@spu.edu

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titleQ. What do I do if I lose a receipt that needs to be submitted to Finance?

A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval.

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titleQ. What do I do if I make a personal payment using my card by mistake?

A. If you accidently make a personal payment using your card, then please complete the following:

  • Inform your Budget Manager / Supervisor as soon as possible

  • Code the transaction to Account 71201 General Supplies. The transaction will be reversed from impacting your department’s budget once the personal payment is received

  • You will need to repay the money via check to the Finance office

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titleQ. What do I do with my P-Card if I leave the organization?

A. Send an email to pcard@spu.edu to cancel your card

You can either destroy your card or hand it over to Finance who will destroy it on your behalf