Purchasing Card FAQ

A. Contact the supplier. If it’s not resolved, contact US Bank at 1-800-344-5696. If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator at pcard@spu.edu

A. If you encounter fraud on your account, please complete the following steps:

• Inform US Bank at 1-800-344-5696 as soon as possible

• Contact the Finance office at pcard@spu.edu

• Please note: US Bank also sends fraud alert notifications to the SPU Accounts Payable (AP) office. If AP receives a fraud alert, they will directly contact the cardholder

A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval.

A. If you accidently make a personal payment using your card, then please complete the following:

• Inform your Budget Manager / Supervisor as soon as possible

• Code the transaction to Account 71201 General Supplies. The transaction will be reversed from impacting your department’s budget once the personal payment is received

• When submitting reimbursement by cash, check or card to the University due to accidental misuse of a P-Card:

  • Provide the name and SPU ID of the P-Card holder in the “Payment from/for” line

  • Check box “This is a Refund/Reimbursement”

  • Match the FOAA to the P-Card expenditure on your P-Card reclass

  • Count cash, check and card payments separately and provide the totals on their respective lines

  • Provide any information about purchases on the “Description” line

  • Note - contact Finance if you prefer to repay an accidental misuse of a P-Card via card. Finance can take payment via Square; associated fees will be passed on to the user.

A. Complete the P-Card Application Change Form

You can either destroy your card or hand it over to Finance who will destroy it on your behalf