Q. What do I do if I find an incorrect charge on my account?
A. Contact the supplier. If it’s not resolved, contact US Bank at 1-800-344-5696. If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator at pcard@spu.edu
Q. What do I do if I encounter fraud on my account?
A. If you encounter fraud on your account, please complete the following steps:
Inform US Bank at 1-800-344-5696 as soon as possible
Please note: US Bank also sends fraud alert notifications to the SPU Accounts Payable (AP) office. If AP receives a fraud alert, they will directly contact the cardholder
Q. What do I do if I lose a receipt that needs to be submitted to Finance?
A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval