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Overview

Microsoft Teams is a persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications. This is a quick start to using the Teams calling feature as a replacement for traditional telecommunications systems.

Basic functions

Making a call

Turn a chat into a call

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Making A Call

Excerpt

Calling Individuals Within SPU (Internal Calls)

With one click, you can make any chat into a call in Teams.

When you're in a chat, select Video call Video call buttonImage Removed or Audio call 

To make an internal call:

  1. Select an existing chat.

  2. ClickVideo call  Video call buttonImage Added  or Audio call  Calls buttonImage Modified in the upper-right corner of the app.

  3. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.

Hover over someone's profile picture

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If you do not have an existing chat with someone:

  1. Use the search bar at the top of the app to search for any current student or employee at SPU.

  2. Click on their name and select Video call  Video call buttonImage Added  or  Audio call  Calls buttonImage Addedin the upper-right corner of the app.

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At any time, you can mouse over a profile picture and you will see options to make a video Video call buttonImage Modified or an audio-only Calls buttonImage Modified call to that person. Choose one of those options and your call will begin

.

Dial a phone number

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To dial

.

Calling Outside SPU (External Calls)

To dial an external number from Teams:

  1. Go to  Calls  Calls buttonImage Added.

  2. Enter the number of the person you want to reach by using the dial pad.

  3. Then click  Call  Calls buttonImage Added.

Calls using the dial pad will use your SPU campus phone number.

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If you do not see a dial pad:

  • You may not have a campus phone number assigned to you. If you need one you and your supervisor should contact the CIS Help Desk at help@spu.edu. 

  • If you do have a phone number assigned to you, contact the CIS Help Desk at help@spu.edu for technical assistance.

Calling Departments Within SPU

To connect with a department like CIS you will need to dial the full number, not just the extension. To dial a number from Teams, go

to Calls 

to  Calls  Calls buttonImage Modifiedand then enter the number of the

person

department you want to reach by using the dial pad. Then

click Call 

click  Call  Calls buttonImage Modified.

 


Change

your default mic and speaker

Your Default Microphone and Speaker

To select the mic, speaker, and camera you want Teams to use for calls and meetings, click your profile picture at the top of Teams, then Settings > Devices. 

Under Audio devices, pick the speaker and mic you want Teams to use by default. 

Call

functions

Functions

Change audio settings

Select More actions  More options button  > Device Settings.  Under Audio devices, pick the speaker and mic you want Teams to use.

Place a call on hold 

Select More actions  More options button  > Hold. You can continue your call by clicking Resume.

Transfer a call

Select More options  More options button  > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. Alternatively, you can dial a number. To finish, select Transfer. 

Consult then transfer 

If you want to check in with someone before you transfer a call to them,  select More options  More options button  > Consult then transfer. 

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them, or consult with them over chat. When you're ready, select Transfer.

Voicemail

& out of office

Access

your voicemail

Your Voicemail

To check your voicemail, choose Calls Calls button > Voicemail.

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select More options Select to see more options > Call back. You’ll be able to check the status of anyone with a Teams account to see if they’re available for a call.

Adjust

your voicemail settings

You Voicemail Settings

To change your voicemail settings, click your profile picture, then Settings > Calls. 

In the Voicemail section, click Configure voicemail. That's where you'll find all your voicemail settings. 

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.