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Overview
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While the Upper Gwinn and DH 150 event spaces on campus are designed to be self-service,
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15-minute complimentary setup support may be available during our office hours and should be coordinated and scheduled at least 1 week prior. Dispatch support for issues is also available during our office hours.
AV Event Support is not available in the main gym of Royal Brougham Pavilion, First Free Methodist and the FFMC Fine Center.
For events gym space at Royal Brougham Pavilion, contact
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the Athletics office for more information.
For events at First Free Methodist & FFMC Fine Center,
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the church maintains its own equipment and you should work with the staff at FFMC.
Support from CIS is not available for equipment rented from ASSP. Contact ASSP at assp-media@spu.edu for support.
Support is available for the Hendricks Falcon Club in Royal Brougham Pavilion.
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On-Site AV Event Support Information
A trained AV Technician can be hired to provide on-site support for an event. The technician will consult with the event coordinator to ensure that all audio-visual considerations have been met. The technician will provide set-up assistance prior to the start of the event and they will stay on-site to provide immediate support as needed throughout the event.
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AV Support Technicians can be hired at a rate of $40/hr.
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Request an AV Technician
Log into Web Help Desk (http://whd.spu.edu)
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- Budget ID/Fund and Organization
- Location
- Event Date & Time
- Duration of the event
- Equipment needed
Support Policies
To provide the best possible support for your event, we have established the following policies regarding AV Event Support:
- Support is subject to technician availability. Technicians are not guaranteed to be available, but we make every effort to find a technician for a requested event.
To ensure a smooth support experience the following guidelines must be followed when hiring a technician:
If the event is longer than 4 hours the technician must be hired for the duration of the entire event.
Technicians must be hired for a minimum of one hour.
Technicians must be hired for continuous support – gaps in scheduling are not permitted.
- The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.
- Room Reservations
- Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.
- Upper Gwinn
- For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
- Note: All AV needs should also be communicated directly to Sodexo.
- For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
- Prior to the Event
- Video and rich media content must be provided to CIS in advance of the event. Compatibility cannot be guaranteed without advanced access being provided to CIS.
- Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.
Complimentary 15-Minute AV Setup Support Information
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Setup assistance for an event can be requested through the HelpDesk. If available, a technician will provide assistance in setting up AV elements for an event prior to the start of that event. A request for complimentary setup support must be placed at least 1 week prior to the event.
Request Complimentary AV Setup
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- Log into
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- /cishelpdesk
- Change the Request Type to Classrooms & Events
>Complimentary 15-Minute AV Setup - Fill out event details:
- Location
- Event Date & Time
- Duration of the event
Support Policies
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We have established the following policies regarding AV Event Support.
- Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours
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- .
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Emergency AV Event Support
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In the event of an emergency during an event on campus, the CIS HelpDesk can and should be contacted to provide assistance.
- Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
- Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.
Local AV Support Vendors
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This is a list of local AV vendors that are able to provide support for our Fac/Staff.
Pacific Icon Media
- https://pacificiconmedia.com/
- Company only has a webpage to request support.
- Good reviews on Yelp.
Carlson Audio Systems
1-877-340-8811
- https://www.carlson-audio.com/
- Hours: Mon-Fri 9am-4pm / Sat & Sun Closed
- Good reviews on Yelp
- No min rental fee
- Same day service based on availability
Audio Visual Specialists
425-774-5735
- avslynnwood.com
- Hours: Mon-Fri 9am-4pm / Sat & Sun Closed
- No min rental fee
- Same day service based on availability
- Good reviews on Yelp
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