While the Upper Gwinn and DH 150 event spaces on campus are designed to be self-service, CIS offers support in these spaces in case it is needed. AV Event Support is also available for events at other on-campus locations.
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AV Event Support is not available in Royal Brougham Pavilion, First Free Methodist and the FFMC Fine Center. For events at Royal Brougham Pavilion, contact Amy Foster at flikka@spu.edu or Adam Finch at acfinch@spu.edu. Support from CIS is not available for equipment rented from ASSP. Contact ASSP at assp-media@spu.edu for support. |
Complimentary 15-Minute AV Setup Support
Setup assistance for an event can be requested through the HelpDesk. If available, a technician will provide assistance in setting up AV elements for an event prior to the start of that event.
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A request for complimentary setup support must be placed at least 1 week prior to the event. |
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Support Policies
To provide the best possible support for your event, we have established the following policies regarding AV Event Support.
- Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours.
- The HelpDesk is open M-F 7:30am - 5:00pm.
- During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.
Support is subject to technician availability. With ample notice, we make every effort to find a technician for a requested event.
Emergency AV Event Support
In the event of an emergency during an event on campus, the CIS HelpDesk can and should be contacted to provide assistance.
- Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
- Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.
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On-Site AV Event Support
A trained AV Technician can be hired to provide on-site support for an event. The technician will consult with the event coordinator to ensure that all audio-visual considerations have been met. The technician will provide set-up assistance prior to the start of the event and they will stay on-site to provide immediate support as needed throughout the event.
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AV Support Technicians can be hired at a rate of $40/hr. A request to hire an AV Support Technician must be placed at least 2 weeks prior to the event. |
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Support Policies
To provide the best possible support for your event, we have established the following policies regarding AV Event Support:
- Support is subject to technician availability. Technicians are not guaranteed to be available, but we make every effort to find a technician for a requested event.
To ensure a smooth support experience the following guidelines must be followed when hiring a technician:
If the event is longer than 4 hours the technician must be hired for the duration of the entire event.
Technicians must be hired for a minimum of one hour.
Technicians must be hired for continuous support – gaps in scheduling are not permitted.
- The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.
- Room Reservations
- Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.
- Upper Gwinn
- For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
- Note: All AV needs should also be communicated directly to Sodexo.
- For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
- Prior to the Event
- Video and rich media content must be provided to CIS in advance of the event. Compatibility cannot be guaranteed without advanced access being provided to CIS.
- Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.
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Complimentary 15-Minute AV Setup Support
Setup assistance for an event can be requested through the HelpDesk. If available, a technician will provide assistance in setting up AV elements for an event prior to the start of that event.
| Note |
|---|
A request for complimentary setup support must be placed at least 1 week prior to the event. |
| Tip | ||||
|---|---|---|---|---|
| ||||
|
Support Policies
To provide the best possible support for your event, we have established the following policies regarding AV Event Support.
- Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours.
- The HelpDesk is open M-F 7:30am - 5:00pm.
- During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.
Support is subject to technician availability. With ample notice, we make every effort to find a technician for a requested event.
Emergency AV Event Support
In the event of an emergency during an event on campus, the CIS HelpDesk can and should be contacted to provide assistance.
- Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
- Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.
Related articles
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