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Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support:

• Support is subject to technician availability. Technicians are not guaranteed to be available, but we make every effort to find a technician for a requested event.

• To ensure a smooth support experience the following guidelines must be followed when hiring a technician: 

  • If the event is longer than 4 hours the technician must be hired for the duration of the entire event.

  • Technicians must be hired for a minimum of one hour.

  • Technicians must be hired for continuous support – gaps in scheduling are not permitted.

  • The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.
• Room Reservations
  • Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.
• Upper Gwinn
  • For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
    • Note: All AV needs should also be communicated directly to Sodexo.
• Prior to the Event
  • Video and rich media content must be provided to CIS in advance of the event.  Compatibility cannot be guaranteed without advanced access being provided to CIS.
  • Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.

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Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support:

• Availability of Support
  • Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
    • The HelpDesk is open M-F 7:30am - 5:00pm. 
    • During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.

  • Support is subject to technician availability. We will do everything in our power to provide a technician, provided that one is requested with ample time prior to an event.

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In the event of an emergency during an event on campus, the CIS HelpDesk can and should be contacted to provide assistance. The HelpDesk can be reached by phone at (206) 281-2982.

Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support:

• Availability of Support
• Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
  • The HelpDesk is open M-F 7:30am - 5:00pm. 
  • During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.
• Support is subject to technician availability. Technicians are not guaranteed to be available, but we will endeavor to make one available.

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