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Note

AV Support Technicians can be hired at a rate of $40/hhr.

A request to hire an AV Support Technician must be placed at least 2 weeks prior to the event.

Tip
iconfalse
titleTo Request an On-Site AV Support Technician
  1. Log into   Web Help Desk   (  http://whd.spu.edu )
  2. Change the Request Type to Classrooms & Events > On-Site AV Event Support
  3. Fill out all known information such as
    1. Budget ID/Fund and Organization
    2. Location
    3. Event Date & Time
    4. Duration of the event
    5. Equipment needed

...

Setup assistance for an event can be requested through the HelpDesk. If available, a technician will provide assistance in setting up AV elements for an event prior to the start of that event.

Note

A request for complimentary setup support must be placed at least 1 week prior to the event.

Tip
iconfalse
titleTo Request an On-Site AV Support Technician
  1. Log into   Web Help Desk   (  http://whd.spu.edu )
  2. Change the Request Type to Classrooms & Events > Complimentary 15-Minute AV Setup
  3. Fill out the appropriate fieldsRequired Fields include Location, all known information such as
    1. Location
    2. Event Date & Time, and equipment needed
    3. Duration of the event

Support Policies

  • Availability of Support
    • Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
      • The HelpDesk is open M-F 7:30am - 5:00pm. 
      • During the school year, extended support hours of M-F 5:00pm - 9:00pm and Sat 9:00am - 1:00pm is available.

    • Support is subject to technician availability. We will do everything in our power to provide a technician, provided that one is requested with ample time prior to an event.

...

  • Availability of Support
    • Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
      • The HelpDesk is open M-F 7:30am - 5:00pm. 
      • During the school year, extended support hours of M-F 5:00pm - 9:00pm and Sat 9:00am - 1:00pm is available.
    • Support is subject to technician availability. We will do everything in our power to provide a technician, provided that one is requested with ample time prior to an eventTechnicians are not guaranteed to be available, but we will endeavor to make one available.

 

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