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While the Upper Gwinn and DH 150 event spaces on campus are designed to be self-service, CIS offers support in these spaces in case it is needed. AV Event Support is also available for events at other on-campus locations.

On-Site AV Event Support

A trained AV Technician can be hired to provide on-site support for an event. The technician will consult with the event coordinator to ensure that all audio-visual considerations have been met. The technician will provide set-up assistance prior to the start of the event and they will stay on-site to provide immediate support as needed throughout the event. 

Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support:

• Support is subject to technician availability. Technicians are not guaranteed to be available, but we make every effort to find a technician for a requested event.

• To ensure a smooth support experience the following guidelines must be followed when hiring a technician: 

  • If the event is longer than 4 hours the technician must be hired for the duration of the entire event.

  • Technicians must be hired for a minimum of one hour.

  • Technicians must be hired for continuous support – gaps in scheduling are not permitted.

  • The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.
• Room Reservations
  • Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.
• Upper Gwinn
  • For events in Upper Gwinn, contact Sodexo Catering (https://spu.edu/depts/dining/catering/index.html) to reserve the room.
    • Note: All AV needs should also be communicated directly to Sodexo.
• Prior to the Event
  • Video and rich media content must be provided to CIS in advance of the event.  Compatibility cannot be guaranteed without advanced access being provided to CIS.
  • Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.

Complimentary 15-Minute AV Setup Support

Setup assistance for an event can be requested through the HelpDesk. If available, a technician will provide assistance in setting up AV elements for an event prior to the start of that event.

Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support.

• Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
  • The HelpDesk is open M-F 7:30am - 5:00pm. 
  • During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.

• Support is subject to technician availability. With ample notice, we make every effort to find a technician for a requested event.

  
  

  
  

  
  

Emergency AV Event Support

In the event of an emergency during an event on campus, the CIS HelpDesk can and should be contacted to provide assistance.

• Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
• Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.

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