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Overview

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While the Upper Gwinn and DH 150 event spaces on campus are designed to be self-service, CIS offers support in these spaces in case it is needed. AV Event Support is also available for events at other on-campus locations.15 minute complimentary setup

AV Event Support is not available in the main gym of Royal Brougham Pavilion, First Free Methodist and the FFMC Fine Center.

For events gym space at Royal Brougham Pavilion, contact Amy Foster at flikka@spu.edu or Adam Finch at acfinch@spu.eduthe Athletics office for more information.
For events at First Free Methodist & FFMC Fine Center, contact Ron Haight at rhaight@spu.edu.the church maintains its own equipment and you should work with the staff at FFMC.

Support from CIS is not available for equipment rented from ASSP. Contact ASSP at assp-media@spu.edu for support.Support from CIS is available for the Hendricks Falcon Club in Royal Brougham Pavilion.

On-Site AV Event Support Information

A trained AV Technician can be hired to provide on-site support for an event. The technician will consult with the event coordinator to ensure that all audio-visual considerations have been met. The technician will provide set-up assistance prior to the start of the event and they will stay on-site to provide immediate support as needed throughout the event. 

Request an AV Technician

Log into CIS HelpDesk Customer Portal (spu.edu/cishelpdesk)

1. In the Classrooms, Campus Av & Events group, select the On-site Av Support Request Type
2. Fill out event details:
   1. Budget ID/Fund and Organization
   2. Location
   3. Event Date & Time
   4. Duration of the event
   5. Equipment needed

Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support:

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To ensure a smooth support experience the following guidelines must be followed when hiring a technician: 

• If the event is longer than 4 hours the technician must be hired for the duration of the entire event.

• Technicians must be hired for a minimum of one hour.

• Technicians must be hired for continuous support – gaps in scheduling are not permitted.

• The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.

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• Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.

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• Video and rich media content must be provided to CIS in advance of the event.  Compatibility cannot be guaranteed without advanced access being provided to CIS.
• Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.

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Complimentary 15-Minute AV Setup Support Information

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1. Log into   spu.edu/cishelpdesk
2. Change the Request Type to Classrooms & Events > Complimentary 15-Minute AV Setup
3. Fill out event details:
   1. Location
   2. Event Date & Time
   3. Duration of the event

Support Policies

To provide the best possible support for your event, we have established the following policies regarding AV Event Support.

• Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
  • The HelpDesk is open M-F 7:30am - 5:00pm. 
  • During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.
  Support is subject to technician availability. With ample notice, we make every effort to find a technician for a requested event
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Emergency AV Event Support

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• Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
• Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.

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