The CIS HelpDesk provides support to SPU students, faculty and staff for personal computers. Examples of services we provide include:
- Cleaning off viruses
- Troubleshooting computer slowness
- Addressing issues accessing SPU resources
- Installing software
SPU offers a PC Referral Service for issues including:
- Hardware failure
- Operating system installation/re-installation
- Data transfer
Your computer is a valuable learning tool. To keep it operating effectively requires routine maintenance and attention. Please review the Maintain Your Computer page for ongoing maintenance tasks. A small effort now can often prevent problems and frustrations in the future.
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Computer Support Resources
The CIS HelpDesk Knowledge Base is packed with information and tools to help you configure your technology devices for the campus network and online services. These wiki pages will be the first place you'll want to go for help in troubleshooting technology-related problems.
Th CIS HelpDesk Staff is also available by phone or , email, or walk-in to help with any technology challenges: 206-281-2982, help@spu.edu. The CIS HelpDesk is staffed by an energetic team of technicians and analysts that support the broad range of technologies in place at SPU. CIS staff can be reached via email, phone, or walk-in at the CIS HelpDesk.
Computer Troubleshooting and Repair
CIS does not provide hardware repairs or replacements for student owned desktop or laptop computers. We often assist in diagnosing a specific problem or hardware failure, but the actual repairs must be performed by the original manufacturer (check your computer warranty to see if the system is still covered) or by a local repair shop. Some recommended local repair shops are listed on the Repair Vendors page.
Software Help
We provide limited "how to" information on specific software applications, but will research your questions as time allows. You may want to review the documentation or technical support web sites for the software vendor for more in-depth assistance in the use of individual applications.
Connecting to the Campus Network
Connecting to the wired or wireless network on campus is critical for your success as a student. Getting your computer on the network can at times be a challenging and frustrating experience, but the CIS HelpDesk views this as one of our primary objectives. If you can't get your computer connected, there are many Computer Labs available for your access.
Student Computer Consultations
While many troubleshooting tasks and configuration issues can be resolved via phone or email, there may come a time when your computer needs a more hands-on review. In these situations, the CIS HelpDesk can schedule an appointment for you to drop off your laptop computer in CIS for troubleshooting.
Please be aware that we have limited times for appointments and especially at the beginning of the school year, there could be a significant delay in when an appointment can be scheduled. Some of the steps performed during these consultations include hard drive defragmentation, installing and configuring anti-virus software, installing spyware prevention tools, scanning your system, and reviewing operating system and application configuration settings.
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CIS does not install or re-install operating systems for personally owned computers. For assistance with installing or re-installing a computer operating system, see PC Referral. |
Common Problems
Slow or Sluggish Computer
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