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improve descriptive text to include the helpdesk email address
elaborate on reasons for needing this service, examples, etc.
review this article from a low-level user perspective. Currently it is not particularly informative

-KJ

If you would like a person or group of people who normally do not have access to faculty/staff computer to be able to access your computer, please submit a support ticket containing the following information:

Computer(s) that users will need access to
Username(s) that will need to access the computer
Any extra relevant details (such as error messages)