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Introduction

Statement and Purpose

Computer and Information Systems is responsible for the ongoing maintenance and health of network and telephony services throughout campus. Some needs however, compromise comprise an expansion of service, and in such instances warrant additional funding on the part of the sponsoring department. The purpose of this document is to clarify those rates and services that comprise an expansion or modification of service. Activities that are not itemized below are considered part of normal maintenance activity and do not involve chargeback charge-back to the affected requesting department.

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Policy Version:1.0

Effective Date: September 5, 2005
Last Updated:  November 15, 2016

Responsible Office: Computer & Information Systems
Responsible Executive: AVP, Technology Services/CIO


Chargeback

Charge-back Terms

The following chargeback charge-back rates pertain to expansions and modifications of networking or telecommunications equipment and infrastructure. Note that any costs incurred by a department for network services or equipment do not imply that the department maintains ownership of the specific resource. All active electronics that extend the physical or logical provision of network and telephony service fall under the responsibility and ‘ownership’ of CIS. In this context, chargeback charge-back is more akin to an “activation fee” for which the funding department becomes entitled to CIS support, service and maintenance.

Chargeback

Charge-back Rates

  • New telephone service
    • DID extension: $400
    • Digital (Harris) telephone: $400
    • Analog telephone: $200

Buy-back provisions: In the event a department chooses to no longer use a DID or telephone, CIS will provide a buy-back reimbursement at 25% of the current equipment cost.

  • New Network Service
    There is no specific charge per network port or connection, however materials (non-electronic) may be billed at the discretion of CIS (see wiring modifications below).
  • Wiring Modifications
    • At the discretion of CIS, limited work may be conducted in-house without chargeback charge-back to the department.
    • Minor relocations and renovations that involved contract work shall be paid by the department at cost.
    • Major renovations are conducted as part of Facility Operations capital improvement projects.
    • All wiring installations and modifications are to be done in accordance with the “SPU NetTel Design and Construction Standards” policy manual.
  • Wireless Access Points
    • The campus uses the Aruba wireless system supporting both 2.4 and 5 Ghz radio band frequencies, with 5 Ghz preferred due to throughput enhancements and better channel separationto support wireless connectivity throughout campus.
    • CIS regularly monitors the use of wireless across campus and seeks to expand coverage in areas of high use or inadequate signal strength. Departments wishing to have wireless coverage expansion should contact CIS to schedule an assessment of needs/requirements.
    • In the event that a department wishes to expand wireless coverage in advance of the scheduled/planned CIS timeframetime frame, appropriate chargeback charge-back rates will apply. In such instances, the department may bear the cost for equipment and installation.
    • All wireless access point installations are to be performed and managed by CIS or its designated project contractor in accordance with the “SPU NetTel Design and Construction Standards”.