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titleQ. What do I do if I find an incorrect charge on my account?

A. Contact the supplier. If it’s not resolved, contact the bank US Bank at 1-800-344-5696. IF If it’s still not resolved, contact the Seattle Pacific University P-Card Administrator :https://spu.edu/administration/finance/staff/staff-source/hall-bradlee at pcard@spu.edu

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titleQ. What do I do if I encounter fraud on my account?

A. If you encounter fraud on your account, please complete the following steps:

  • Inform US Bank at 1-800-344-5696 as soon as possible

  • Contact the Finance office at pcard@spu.edu

  • Please note: US Bank also sends fraud alert notifications to the SPU Accounts Payable (AP) office. If AP receives a fraud alert, they will directly contact the cardholder

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titleQ. What do I do if I lose a receipt that needs to be submitted to Finance?

A. Contact the P-Card Administrator at pcard@spu.edu and complete a Missing Affidavit form with your supervisor’s approval