The multi-function printers deployed around campus occasionally experience paper jams. These need to be cleared carefully to avoid damaging the printer internals.
Step-by-step guide
Follow these steps when trying to clear a paper-jam:
- Check to ensure that the printer has a paper jam. This can be done by trying to print another document or attempting to copy a document.
- There are two common locations where paper jams occur. These can be seen in the gallery below.
- If a paper jam is/isn't found:
- If there is no visible paper jam, yet the MFP still displays the "paper jam" message, please call CIS at (206)-281-2982.
- If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing
Common Paper Jam Locations |
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To avoid damaging the MFP's, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam.
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