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Note:  The shared mailbox shows up under the Groups folder in the left navigation pane of the Outlook Client.  If a Microsoft 365 Group is created through Teams, the mailbox will not show up in the member's Outlook Client.  We will need to run a powershell command to make it appear.  Escalate to the SDS Team to have this done.To resolve this issue contact the CIS Help Desk at help@spu.edu. 

Shared Mailbox

A traditional shared mailbox has a mailbox address that receives email. The received emails are stored in a single mailbox that authorized users can access. All actions taken by authorized users occur in the shared mailbox, so this solution works best in an environment where multiple users are working in a shared workflow. Shared mailboxes also work best if there is a need to keep emails in a central location for privacy or privileged reasons. 

Shared mailboxes are managed by CIS. To create or modify a shared mailbox or to manage permissions for shared mailboxes, contact the CIS Help Desk at help@spu.edu. 

Click here to learn more about Shared Mailboxes.

Distribution List

Distribution lists forward emails to individuals who are members of the list. When an email address is configured as a distribution list, every email sent to that address is forwarded to the individual email addresses of the the list's members. The email that the distribution list uses does not store emails in a central location. Distributions lists work best in situations where each member has their own workflow to respond to emails. 

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