The multi-function printers deployed around campus occasionally experience paper jams. These need to be cleared carefully to avoid damaging the printer internals.
Step-by-step guide
Follow these steps when trying to clear a paper-jam:
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Steps
- Check if the screen indicates where the paper jam is located
- Check the common locations where paper jams occur. These can be seen in the gallery below.
- If a paper jam is /isn't found:found, gently remove the obstruction in the direction that the paper would normally move while printing
- If there is no visible paper jam, yet the MFP still displays the "paper jam" message, please call CIS the HelpDesk at (206) - 281-2982.
- If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing
| Note |
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| Warning |
To avoid damaging the MFP's, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam. |
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