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This RACI Chart describes the division of roles and responsibilities between various SPU business units for systems and data management. It should be referred to when managing day to day work, designating tasks for projects or designing business process. The goal is to eliminate confusion by assigning clear ownership different scopes of work.  


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Data Creation

DEPT
 
SDMG
OIR
 
CIS
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Description
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Systems

 CSMSDMG
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Image RemovedResponsibleResponsible for the work
Image RemovedAccountableHas ultimate ownership and authority
Image RemovedConsultedConsulted before decisions are made or action is taken
Image RemovedInformedInformed that a decision has been made or action taken.
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Documentation and Training
  • Conducts training on the business usage of stewarded data and systems
  • Documents relevant processes and procedures for departmental users


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titleSoftware and Business Alignment
  • Aligning people and processes with software tools to improve business efficiency and effectiveness
  • Conducts business process analysis to design process and procedures that best utilize existing software tools or identifies new software needs


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Data Management

DEPTSDMGOIRCIS


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System Backup
  • Backing up of institutional data
  • Restoration after data loss
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titleSystem Integration
  • Designing data flows between data systems
  • Maintaining existing data flows
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Data Stewardship
  • Maintain quality and integrity of shared and stewarded data
  • Manage access and appropriate usage of stewarded data
  • Ensure institutional data quality including consistent usage of data and terms institutionally


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titleData Reporting / Business Intelligence
  • Maintain strong understanding of shared and departmental data and databases
  • Design and build reports / dashboards on stewarded data.
  • Assist other technical staff writing reports / dashboards based on stewarded data.
  • Institutional and external reporting are the responsibility of OIR


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titleData Import/Export
  • Build imports and exports of data from internal and external data systems
  • Oversee the quality and integrity of imported/exported data
  • Coordinate/Collaborate on imports/exports that impact shared data


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titleData Definitions
  • Define how data will be recorded and stored at the institution
  • Define data definitions and standards


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titleData
Reporting
  • Understanding shared and departmental data and databases
  • Designing and building reports for supported areas
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Warehouse: Data
  • Manage warehouse content and ensure data quality
  • Collaborate with departments, ensuring data warehouse structure improves institutional use of data
  • CIS assists OIR with data extract, transform, and load operations and automation
  • CIS maintains the Data Warehouse system (see Systems responsibilities on this page)


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titleData Warehouse: Architecture
  • CIS defines the Data Warehouse structures and architecture for enterprise analytics
  • CIS maintains the Data Warehouse system (see Systems responsibilities on this page)


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titleData
Stewardship
  • Maintain integrity of shared and departmental data
  • Manage access to departmental data
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Data Management

 

 

 

 

Security
  • Oversee secure usage, dissemination, and transfer of sensitive data
  • Maintain and enforce department data security policies and procedures
  • Maintain awareness of legal and regulatory requirements of stewarded data


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Data Software Systems

DEPTSDMGOIRCIS


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titleSoftware Security
  • Manage software security, passwords, firewalls, and other technologies to protect institutional data
  • Configure core security protocols, creates and maintains security classes/groups
  • Build audits and other alerting systems to enforce security standards.


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titleSoftware Configuration: Business
  • Configure software systems for usage by business units (custom fields, campaigns, permissions etc.)


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titleSoftware Configuration: Technical
  • Configure software systems to work in the SPU environment
  • Set up software authentication, configures access, and web presence


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titleSoftware Documentation and Training
  • Department document process and procedures for managing stewarded portions resources and systems
  • CIS document relevant processes, policies, and procedures technical administration by departments


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titleSoftware Support
  • Provide support to end users of the software systems
  • Maintain working knowledge of software capabilities, features, future upgrades and direction
  • Work with software vendors and external peers to troubleshoot and resolved software issues


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titleSoftware Maintenance
  • Procure, install and maintain system software
  • Maintain is defined as installing system upgrades and patches and fixing bugs in custom code
  • Department responsible to assist with testing systems upgrades


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titleSoftware Integration
  • Design, implementation and maintenance of automated data flows between data systems
  • Work with data stewards to build and ensure safe and reliable data transfer


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titleCustom Development
  • Design, code and maintain legacy custom systems and code.


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titleSoftware Purchasing
  • Software purchasing for a single department is handled by that department with consultation and approval from CIS
  • Cross departmental purchases are handled by a cross departmental project team, SDMG or CIS



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Data Infrastructure Systems

DEPTSDMGOIRCIS


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titleSystem Backup and Redundancy
  • Backup of institutional data according to SPU's data retention policies
  • Data recovery in the occurrence of data loss
  • Disaster recovery planning and implementation


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titleSystem Maintenance
  • Procure, install and maintain system hardware (servers, storage, network) and infrastructure
  • Coordinate testing with data/system stewards


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Chart Key

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ResponsibleResponsible for the work
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AssistsProvides assistance with work
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ConsultedConsulted before decisions are made or action is taken
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InformedInformed that a decision has been made or action taken.


Roles

DEPTDepartments responsible for stewarding portions of institutional data and systems. Includes Directors, CSMs, Data Managers, etc.
SDMGSystems and Data Management Group, responsible for campus wide communication and decision making about data and data systems
OIRThe Office of Institutional Research, responsible for institutional data, reporting and analytics at SPU
CISComputer and Information Systems, responsible for Information Technology services at SPU