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A technician will never be able to view your screen or control your mouse and keyboard without your explicit permission by selecting Consent to Control |
Steps
Share your computer screen with CIS (Personal Computer)
- Open a web browser and navigate to the website supportwebsite spu.spuscreenconnect.educom.
- Click on the drop-down menu below Join Session:, select the session you were instructed to join, and click the white arrow.
- A file titled Elsinore.ScreenConnect.Client will be downloaded on your computer. Open the file to run the program.
- You may be prompted to allow a program to make changes to your computer, click Yes.
- Once the ScreenConnect program has been run, a pop-up will appear asking you to Consent to Control.
Clicking this will allow the Help Desk to view your screen and take control of your mouse and keyboard.
- You can tell that you were successfully connected when your desktop background is completely black.
- Once the Help Desk Technician is finished working on your computer, they will disconnect and your desktop background will return to normal.
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