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Note:  The shared mailbox shows up under the Groups folder in the left navigation pane of the Outlook Client.  If a Microsoft 365 Group is created through Teams, the mailbox will not show up in the member's Outlook Client.  We will need to run a powershell command to make it appear.  Escalate to the SDS Team to have this done.

Shared Mailbox

A traditional shared mailbox has a mailbox address that receives email. The received emails are stored in a single mailbox that authorized users can access. All actions taken by authorized users occur in the shared mailbox, so this solution works best in an environment where multiple users are working in a shared workflow. Shared mailboxes also work best if there is a need to keep emails in a central location for privacy or privileged reasons. 

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