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- Check if the screen indicates where the paper jam is located
- Check the common locations where paper jams occur. These can be seen in the gallery below.
- If a paper jam is found, gently remove the obstruction in the direction that the paper would normally move while printing
- If there is no visible paper jam, yet the MFP still displays the "paper jam" message, please call the HelpDesk at (206) 281-2982.
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To avoid damaging the MFP's, do not exert any unnecessary force on any part of the printer while searching for or trying to clear a jam. |
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