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Step-by-step guide

1. Exit Outlook and Lync if either are running.
2. Navigate to C:\Program Files (x86)\Microsoft Office\OFFICE(number) or C:\Program Files\Microsoft Office\OFFICE(number) and double-click Scanpst.exe,
3. Click Start
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   1. If the Enter the name of the file you want to scan box is empty, click Browse and navigate to C:\Users\[yourusername]\AppData\Local\Microsoft\Outlook\ and select the appropriate email address
4. If errors are found after the scan is complete, you will be prompted to start the repair process to fix the errors.
5. A backup file is created during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or click Browse to look for the file that you want to use.
6. Click Repair
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7. Once the repair is finished, open Outlook and determine if the problem was solved.
   1. If the problem persists, consider doing an Office Repair