Individual Solutions
If you contacted your professor and they stated that no other students have had the same issue, follow the below instructions:
- Change the browser you are currently using to either Google Chrome or Mozilla Firefox.
- Restart your browser in order to start fresh (Instructions can be found here.)
Make sure the file format is compatible with Canvas.
Info title Acceptable Files Assignment Files:
- Microsoft Word (.doc/.docx)
- Microsoft PowerPoint (.ppt/.pptx)
- txt.
- xls.
Image Files:
- JPEG
- GIF
- BMP
- TIFF
- PNG
Video Files:
- FLV
- ASF
- QT
- MOV
- MPG
- MPEG
- AVI
- M4V
- WMV
- MP4
- 3GP
Audio Files:
- MP3
- WMA
- MWV
- Make sure the wifi being used is both secure and connected to your device. If not, try a different wifi server that is secure and trusted.
If you are still unable to upload the assignment, try using a different computer. The computers made available on SPU campus are encouraged.
Info title Computer Locations SPU Library (desktops and laptops) and classroom locations.
Group Solutions
If many students seem to be having an issue uploading an assignment contact your professor so that they can double check their assignment details and file formats they allow. If your instructor cannot find a solution, they can contact ETM directly in order for us to take a better look at what the problem is.
Additional Resources
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